Customer Care



SHIPPING INFORMATION?

We offer Free Standard Shipping on all orders to 40 countries: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Honk Kong, Hungary, Indonesia, Ireland, Italy, Japan, South Korea, Kazakhstan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam .

For selected countries that are not included in the above offer, we offer Free Express Shipping on all orders over $155. For orders below $155, a flat express shipping rate will apply starting from $5-20. These countries are: Andorra, Bahrain, Brazil, Brunei, Bulgaria, Cambodia, Chile, Cuba, Cyprus, Czech Republic, Dominica, Dominican Republic, Egypt, Gibraltar, Greenland, Honduras, Iceland, Jamaica, Jordan, Kuwait, Laos, Lebanon, Lithuania, Macao, Malta, Monaco, Oman, Pakistan, Panama, Philippines, Qatar, Romania, San Marino, Slovakia, Sri Lanka, South Africa, Trinidad and Tobago, United Arab Emirates, Venezuela, Vietnam.

Delivery times can vary between 8-13 business days after dispatch for free standard shipping and 5-8 business days after dispatch for express shipping, depending on location and other variables. Please note, during promotion periods or within 5 days of a new product launch there may be some delays.

You may be required to pay customs and import taxes. All customers are responsible for the customs rates and import taxes within their country.

For additional information, you can email us at contact@Gaiiia.com.

 

 CHANGES TO YOUR ORDER?

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

 

 RETURNS + EXCHANGES?

We only replace or return items if they are defective or damaged or do not match your order. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t replace your item. To begin the return/exchange process, email us at contact@Gaiiia.com .

 

PRIVACY POLICY              TERMS OF SERVICE

 

DISCLAIMER

GAiiiA LLC is a for profit Company. GAiiiA does not call for, promote, or collect donations online and otherwise, or engage in fund-raising campaigns, or the advertising of fund-raising campaigns.